Returns Policy

 

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item for a different size / colour, if preferred. Please ensure you repackage your return appropriately to prevent any damage to the items or boxes. Once your goods are accepted back into stock you will be issued with an exchange or refund within 14 days. Refunds will be issued in the form of the original payment. Please note that all extra postage costs incurred in an exchange are payable by you and shipping of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you would like to arrange an exchange, please print an exchange form.
 
Unfortunately items bought off the website cannot be returned to any of our stores for an exchange or refund. If for any reason you wish to return your unworn purchase, please send the goods, together with your invoice and return note to:
 
DAVINA FASHIONS
Unit 7 Kingside
Ruston Road
London
SE18 5BX
 
Whilst in your possession and during return transit the items are your responsibility. You are responsible for the cost of returning an item to us. We advise you to send your shoes back via a guaranteed delivery service, such as Royal Mail Special Delivery, or get proof of postage as we cannot be held liable for any goods lost in transit to us.
 
 
CANCELLING YOUR ORDER
We will endeavour to get you order sent out to you as soon as possible, therefore please contact us immediately if you wish to cancel your order. You can contact our sales team on 0208 316 6842, however, if your order has already been dispatched we will not be liable for the cost of post and packaging.
 
 
WHEN DO WE TAKE YOUR PAYMENT?
We only debit your card after your order has been dispatched.
 
 
WHAT IF I WANT TO EXCHANGE AN ITEM AND YOU DO NOT HAVE MY SIZE IN STOCK?
If you have requested a replacement and we do not have the item you have requested in stock, we will automatically issue you with a refund.
 
 
This returns policy does not affect your statutory rights.
 
We are Davina Fashion Shoes Ltd, trading as Davina, Davina Boutique and Something Else Shoes. Our registered office is based in London, Unit 7 Kingside, Ruston Road, London, SE18 5BX.