Terms & Conditions

Terms of Purchase

This Website is intended for the use of all customers within the UK.

The laws of England shall govern the contract formed by our acceptance of your order and the English Law will have jurisdiction over any dispute arising from the contract.

The Following conditions are to ensure our customers understand our responsibilities and your rights as Davina customers. Please read these terms and conditions before placing your order. We also advise you to keep a copy for your future reference.

We reserve the right to vary these terms and conditions at any time. Please note it is possible that some information may be incomplete, out of date or inaccurate, however we strive to ensure all information posted on our Website is as correct as possible. Every effort is made to ensure all information such as prices are correct at the time you place your order. If an error is found prior to the dispatch of your goods we will inform you as soon as possible and offer you the option of reconfirming or canceling your order.

By purchasing items on this Website a contract is formed and confirmed via email to the address you have given us. Images and descriptions or any other information contained in this Website are for general information and guidance. There may be minor variations in the images, which we are unable to control.

All payments are taken in pound Sterling. All goods will be delivered to the address you have entered on the payment form and will be delivered within 3-5 working days of your order being accepted. All orders are primarily accepted subject to availability of the goods. If there are any problems with processing your order we will contact you as soon as possible to inform you of the situation. As a consumer you have the right to cancel the order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation you must give written notice to us by hand, fax, post or email, giving details of the goods ordered and your details. You must then return the goods to us at your own cost in the same condition as your received the goods. Whilst in your possession and during return transit the items are your responsibility. We will refund or exchange the items within 30 days after we receive the return goods.

If you are unsatisfied with the quality of the goods or have a complaint about them please contact our customer service team to explain the issue (details on contact page). We are under no liability in respect of defect in the goods caused by fair wear and tear, negligence, abnormal usage in abnormal conditions, failure to follow our instructions, misuse or alteration or repair of goods without our approval.

The laws of England shall govern the contract formed by our acceptance of your order and the English Law will have jurisdiction over any dispute arising from the contract.

Returns Policy

 

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item for a different size / colour, if preferred. Please ensure you repackage your return appropriately to prevent any damage to the items or boxes. Once your goods are accepted back into stock you will be issued with an exchange or refund within 14 days. Refunds will be issued in the form of the original payment. Please note that all extra postage costs incurred in an exchange are payable by you and shipping of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you would like to arrange an exchange, please print an exchange form.
 
Unfortunately items bought off the website cannot be returned to any of our stores for an exchange or refund. If for any reason you wish to return your unworn purchase, please send the goods, together with your invoice and return note to:
 
DAVINA FASHIONS
Unit 7 Kingside
Ruston Road 

London
SE18 5BX
 
Whilst in your possession and during return transit the items are your responsibility. You are responsible for the cost of returning an item to us. We advise you to send your shoes back via a guaranteed delivery service, such as Royal Mail Special Delivery, or get proof of postage as we cannot be held liable for any goods lost in transit to us.
 
CANCELLING YOUR ORDER
We will endeavour to get you order sent out to you as soon as possible, therefore please contact us immediately if you wish to cancel your order. You can contact our sales team on 0208 316 6842, however, if your order has already been dispatched we will not be liable for the cost of post and packaging.
 
 
WHEN DO WE TAKE YOUR PAYMENT?
We only debit your card after your order has been dispatched.
 
WHAT IF I WANT TO EXCHANGE AN ITEM AND YOU DO NOT HAVE MY SIZE IN STOCK?
If you have requested a replacement and we do not have the item you have requested in stock, we will automatically issue you with a refund.
 
This returns policy does not affect your statutory rights.
 
We are Davina Fashion Shoes Ltd, trading as Davina, Davina Boutique and Something Else Shoes. Our registered office is based in London, Unit 7 Kingside, Ruston Road, London, SE18 5BX.


Conditions of Sale


This Website is intended for the use of all customers in the UK.


The Following conditions are to ensure our customers understand our responsibilities and your rights as Davina customers. Please read these terms and conditions before placing your order. We also advise you to keep a copy for your future reference.


We reserve the right to vary these terms and conditions at any time. Please note it is possible that some information may be incomplete, out of date or inaccurate, however we strive to ensure all information posted on our Website is as correct as possible. Every effort is made to ensure all information such as prices are correct at the time you place your order. If an error is found prior to the dispatch of your goods we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order.


By purchasing items on this Website a contract is formed and confirmed via email to the address you have given us. Images and descriptions or any other information contained in this Website are for general information and guidance. There may be minor variations in the images, which we are unable to control.


All payments are taken in pound Sterling. All goods will be delivered to the address you have entered on the payment form and will be delivered within 3-5 working days of your order being accepted. All orders are primarily accepted subject to availability of the goods. If there are any problems with processing your order we will contact you as soon as possible to inform you of the situation. As a consumer you have the right to cancel the order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation you must give written notice to us by hand, fax, post or email, giving details of the goods ordered and your details. You must then return the goods to us at your own cost in the same condition as your received the goods. Whilst in your possession and during return transit the items are your responsibility. We will refund or exchange the items within 30 days after we receive the return goods.


If you are unsatisfied with the quality of the goods or have a complaint about them please contact our customer service team to explain the issue (details on contact page). We are under no liability in respect of defect in the goods caused by fair wear and tear, negligence, abnormal usage in abnormal conditions, failure to follow our instructions, misuse or alteration or repair of goods without our approval.


The contract formed by our acceptance of your order shall be governed by the laws of England and the English Law will have jurisdiction over any dispute arising from the contract.


Copyright


The contents of this Website are protected by copyright.


The copying or incorporation into the material on this Website in any form is prohibited except that you may download extracts of the materials for your personal use only.